Why Choose Us?
Security checked, English speaking, insured Staff
We security vet all of our cleaners, and we don’t employ any who can’t communicate with our customers. We are fully insured in the unlikely event of damage or breakages, and all cleaners must pass a supervised training period of at least two months before being allowed to clean private domestic properties.
No lengthy contracts, and a no obligation trial
We want our customers to be with us because they want to, not because they are forced to. Not only do we therefore offer a two week trial period as standard, but our domestic cleaning contract signs you up with us for just three months maximum. All we ask is that you give us one months notice thereafter if you wish to stop using our services.
100% Money-back Guarantee
Our Satisfaction Guarantee applies to all regular cleaning work. If you are not satisfied with a cleaning session, we do not expect you to pay and you are the only judge. We will then work with you and the cleaner to ensure your concerns are satisfied.
The same cleaner, every time
We don’t work cleaners on rotation or offer temporary vacancies. Therefore, unless prohibited by illness or similar, you will get the same cleaner every session, for the duration of your time with us.
We take more care as employing cleaners makes us think twice before recruiting someone who isn’t up to the task.
Our management will therefore personally know the cleaner who is visiting your home, and have a relationship of trust with them built up through their supervised training and mentoring period of probation. We will never send a newly appointed member of staff on regular domestic cleaning duties unless supervised by their appropriate mentor. This gives you the extra security of knowing that the keys to your home are safe with a cleaner who is trained, known and trusted.
Personalised service, with management just a phone call away.
A lot of our clients have used agency cleaning companies previously, and have experienced the frustration of never being able to discuss issues with management. We are a bit different. With us, you will always be able to speak to management if you have any complaints or concerns. We will work closely with you and our staff to ensure that your cleaning requirements are satisfied. All cleaning work is subject to a preliminary no obligation site inspection by senior staff and all information from this is filtered back to the cleaner. We understand that it can sometimes be a big decision to allow a cleaner access to your home.
